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I have a positive balance that I would like to get refunded after transfering my credits.

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When I look at may payment balance it says I have a positive balance.  I paid in full for the high school, then transferred in credits from my previous high school which got me some of my money back.  I was told the repayment was issued on 11/11/15 and it would take 7 to 10 business days.  It has been well past that with no money returned.  Currently in Korea on a trip so I can't call without it costing me.  Could I get this resolved or do I need to get a calling card?


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