Hello there!
I have never had that problem before, so I am not sure how to help you. My best advice would be to contact Student Care.
There are many ways to contact Student Care. Here they are:
- Students can email Student Services by using theirStudent Portal Loginand then using theContact Usbutton on theirStudent Homepage
- Students can post questions to the Student CARE Forum
- Students can call 1-888-427-1000
They are available Monday through Friday from 9:00 am to 7:00 pm EST.
I wish you the best of luck in your studies and I hope that you have a splendid day!