Hi esquivel
Check out Book Shipments FAQ
Please note: As of December 2013, all study guides are 100% digital. For more information, check out ourDigital Study Guides FAQ.
Frequently Asked Questions Regarding Shipments
Q: Do I have to wait for any books to continue in my studies?
A: No, all of our programs have online PDF study guides available. You can read these online with a PC or mobile device. You can also download these files or print them. You will need Adobe Acrobat Reader to do so.
Some programs have textbooks in addition to study guides. If your program includes ebooks, these are available online. Physical textbooks are not available online due to copyright. If you have an exam, and material from your textbook is included in that exam, you will have to wait to take an exam until you receive your physical textbook via mail.
Q: With my program, will any of my courses be shipped?
A: Check your My Courses page for the information under the Course Description in the gray bars. If it says "Online delivery only. No materials will be shipped" underneath the description, nothing will be shipped to you for that course. You do not need to wait for anything in the mail.
Q: How are materials shipped?
A: Shipments are mailed via the United States Postal Service 4th class mail.
Q: Where do materials ship from?
A: Scranton, PA.
Q: How long does it take for the school to release any materials for shipment?
A: It can take up to 48 hours..
Q: How long do shipments take?
A: Shipments can take up to 7-10 business days.
- Shipment times vary depending on your location.
- If your shipment has taken more than 14 business days from the “Shipped” date on your Shipping History, contact Student Services to have the shipment reordered.
- International shipments can take 6 - 8 weeks.
Q: Can I check the status of my shipment?
A: Yes, Shipping status can be done checked in two locations:
- Located underneath the name of the course on your My Courses
- Located on your Shipment History
Shipping Statuses:
- Online delivery only. No materials will be shipped-The study materials for this course are available online only. You don't have to wait for anything in the mail.
- Preparing Shipment-The shipment is being prepared and will be shipped within 24-48 hours.
- Shipped mm/dd/yyyy-The shipment was shipped on the specified date.
- Backordered-The materials for the course will be shipped once missing components are back in stock.
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- The number of remaining exams required to be completed before the next shipment is released is indicated under the course name.
Q: Who do I contact if I have questions or concerns about my shipments?
A: Student CARE:
- Available by phone, Monday - Friday 9am - 7pm EST
- Email via your student portal “Contact Us” link
- Ask a question on the Penn Foster Community
Q: Can I track my shipments?
A: Yes! For instructions on tracking shipments, click here: Tracking Shipments