Hello, Matthew:
We are sorry you had difficulty reaching an instructor when you called. We appreciate your patience, and I will follow up with you on Tuesday, August 2, 2016 to be sure you received the help you requested. In the meantime, you have a very good suggestion about voice mail messages, and you are welcome to leave your feedback through our Student Solutions Page: Student Solutions Center-Penn Foster's place for questions or concerns
Best Wishes
Kris Boylan
Community Service Rep