Hello, Heather!
The proctors do not count towards your study time as Chelsea mentioned, however, we recommend calling Student Care 1-888-427-1000 or send a message through your portal. We want to be sure we have the correct information on file for your proctor, especially the address, so that there are no delays in your exam being received and completed.
Best of Luck on your exam!
Kris Boylan
Community Service Rep