Hello snokone2014,
I'm so sorry you're frustrated. I would like to offer assistance if I can. According to our records there was an email sent to you with the letter that you requested on Friday the 20th. Was that not sufficient? If not I can see if there is something else that we can do for you.
When a student has fulfilled their academic and tuition requirements, their completion documents get sent to print then mailed to the address on file. I say this because I can see that you are a graduate, congratulations! I can also see that your completion documents were sent to print and will be mailed out this week. That will include your diploma, a set of transcripts and a completion letter.
I understand that you need something sooner, so I can offer a few items. I will go ahead and email you a grade report (you should already have it in your email inbox), which is similar to transcripts just not considered official because they are emailed. I have emailed it to the address on file.
Also, you can have a rep call us from the company that has provided you with a job offer if you had a privacy release on file here at Penn Foster with their information filled out. All you would need to do is fill out the privacy release form that is available on your portal with the contact information for the rep at the company. They would then have the ability to call into Penn Foster's Student CARE and the Penn Foster rep would verify that you are indeed a graduate. You can find that form in the column directly beneath the message center. Click on electronic forms and find the privacy release form. Fill that out and fax or email back to Penn Foster and the company can call and we'll speak to them on your behalf.
Please let me know if there is anything else that you think you'll need to verify your status as a graduate with Penn Foster.