Hi kayrell ! I don't know if I will be much assistance but I will try my best! When you call Student CARE I believe it's a recording at first to list options so that they can transfer your call to the proper outlets. Also if you are in a different time zone than the office that could also affect your ability to contact them. Your book could take up to 7 to 15 business days to arrive. Please note that the blue due dates in your student portal are not strict due dates, they are there as a suggestion and can be adjusted. If your book doesn't arrive by next week I would definitely give calling Student CARE another try at 1-888-427-1000. Their business hours are 8am to 7pm EST, Monday through Friday.
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