Hey there!
We are not assigned to a specific councilor. In fact, we don't have any sort of thing. That is sort of what the community is. To get into contact with Student CARE Forum ( sort of the equivalent to a councilor) you can either email (through the Contact Us link on your Homepage), ask a question directly to them on the community, or call them 1(888)427-1000.
They will be able to assist you with any sort of financial or academic question that you may have. I hope that this helps. Best of luck!